Senior Technical Account Manager
$155,000–$180,000 year
On-siteDenver, Colorado, United States
Job Summary
Manage complex, high-spend global accounts by consulting on multi-product strategies and guiding integrations into multi-vendor environments. Optimize delivery frameworks to ensure operational readiness and act as a Cluster Lead, mentoring peers and providing hands-on guidance during critical escalations. Balance customer needs with internal roadmaps while actively supporting the development and testing of new AI-driven tools. Represent the company at regional events and cross-functionally influence Engineering and Product teams to elevate the customer experience. Translate complex business requirements into operational technical strategies for executive audiences, mitigating systemic operational risks through coordinated cross-functional resources.
Required Qualifications
- Minimum of 7+ years of enterprise customer-facing experience in a Technical Account Management, Customer Success, Sales Engineering, or Professional Services role
- Proven track record of managing global, highly complex enterprise accounts
- Advanced knowledge of the cybersecurity domain, including Zero Trust architectures, secure cloud deployments, and integration of identity within broader security ecosystems
- Experience utilizing AI productivity tools as a force multiplier to optimize operational efficiency, streamline troubleshooting, and enhance complex customer reporting
- Deep expertise in Identity Management, Access Management, and Federation in multi-vendor ecosystems
- Demonstrated ability to translate complex business requirements into operational technical strategies for executive (VP/C-level) audiences
- Strong mentorship and leadership skills, with a history of enabling the professional growth of peers
- High technical integrity and the ability to handle sensitive, high-pressure escalations with executive stakeholders
Desired Qualifications
- Advanced architectural experience with the Ping Identity suite and APIs
- Deep expertise in SAML, OAuth, OpenID Connect, and enterprise networking protocols
- Experience leading cross-functional task forces or internal efficiency programs
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