Senior Technical Account Manager
On-siteTokyo, Tokyo, Japan
Job Summary
Manage strategic accounts by acting as a liaison between Operations, Professional Services, Development, Product Management, and Customers to ensure alignment. Become an expert in our Architecture while championing customers with internal and external stakeholders. Chair roundtables, serve on customer steering committees, and drive continuous improvement initiatives to ensure customer self-sufficiency. Successfully engage with Senior Leadership and Technical staff to remove roadblocks, address delays, and mitigate issues blocking production success. Carry out regular reviews of customer cases to identify trends and pilot new programs for production customers. Participate in our 24x7 program and travel occasionally up to 25% of the time.
Required Qualifications
- BS or MS in a Technical Degree (ie. Computer Science, MIS) or equivalent technical work experience and acumen
- 7+ years of experience in product support, customer success, account management or consulting for a complex B2B enterprise software solution
- 5+ years of experience successfully implementing or managing a complex SaaS solution and working with large enterprise accounts
- Must speak and write Japanese and English fluently
- project management a must
Desired Qualifications
- Working experience with at least one of the following business areas preferred: Human Resources, Payroll, Time Tracking, Recruiting, Financials
- History of successful issue resolution and escalation management skills at all levels, including executive.
- Strong leadership and stakeholder management abilities, with C-level engagement experience.
- Collaborative team player with cross-functional engagement skills.
- Excellent communication (verbal, presentation, written) and meeting facilitation skills.
- Ability to quickly assess and navigate high-stress situations.
- Strong planning, organization, analytical, problem-solving, and multitasking skills.
- Ability to work independently, adapt quickly, and maintain a positive attitude.
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.