Senior Technical Account Manager, Fintech & Earnings
$115,000–$115,000 year
Remote
Job Summary
Own partner and business strategy for a vertical, serving as the primary technical relationship and escalation owner for key stakeholders. Lead QBRs/EBRs, roadmap discussions, and strategic planning with partners to ensure alignment to business goals. Define and govern vertical-level operations, including Product Health accuracy, SOPs, issue triage, and execution standards. Translate partner and business needs into clear, actionable requirements for Product and Engineering. Anticipate and manage partner resiliency risks, including SLA expectations, fallback strategies, and ecosystem dependencies. Influence cross-functional prioritization and roadmaps by presenting structured insights, risks, and tradeoffs to GMs and senior leaders. Provide functional direction and coordination for PSEs aligned to the vertical, ensuring technical work supports partner strategy and operational goals. Mentor other TAMs and establish frameworks, documentation, and governance patterns that scale execution quality.
Required Qualifications
- 5+ years experience in technical account management, partner operations, product operations, or other technical, partner-facing roles
- Demonstrated leadership driving cross-functional initiatives involving Product, Engineering, QA, and external partners
- Strong domain fluency in system behavior, partner integrations, and how technical changes impact business outcomes (non-coding)
- Experience owning partner relationships, operational governance, KPIs, SLAs, and escalation management
- Ability to translate complex partner or system dynamics into clear requirements, priorities, and execution plans
- Comfort interpreting data (dashboards, metrics, logs, basic SQL) to diagnose partner-impacting issues and risks
- Proven communication skills influencing senior stakeholders and presenting structured recommendations
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