Senior Technical Account Associate
On-siteMakati City, Metro Manila, Philippines
Job Summary
Conduct subject matter expertise for content ingestion, entitlements management, and contributor operations within Visible Alpha Insights. Manage broker relationships, process content uploads, and resolve distribution issues while maintaining data quality across research models and coverage updates. Perform quality reviews on contributor requests, develop monitoring tools, and track client communications to ensure timely resolution of sell-side queries. Create operational dashboards, MIS reports, and SLAs to monitor contribution quality and recommend process improvements based on metrics. Collaborate with Contributor Relations, Technology, and Product teams to optimize workflows and enhance self-service capabilities.
Required Qualifications
- Excellent analytical, problem-solving, and stakeholder management skills
- Strong communication skills and a client-first mindset
- Ability to work independently and influence cross-functional teams
- Advanced MS Excel knowledge
- Basic knowledge on SQL
- Must be open working on US pacific hours
Desired Qualifications
- Experience with quality assurance, operational reporting, and process improvement preferably from financial or data services industry
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