Senior Team Lead, Technical Services
Hybrid · Toronto, Ontario, Canada
Job Summary
Senior Team Lead, Technical Services responsible for leading a team of Engineers/Specialists to ensure IT infrastructure and services remain operational, resolve incidents, meet SLAs, and drive client satisfaction. Develops and enforces service policies, prepares bids/proposals, oversees configuring and validating client infrastructure, analyzes incidents to determine root causes, and provides guidance, mentorship, and collaboration across IT domains (infrastructure, cloud, cybersecurity, data center, networks, application management). Requires seasoned knowledge of IT service management (ITSM) and ITIL practices, strong client-facing communication, and the ability to mentor a high-performing team in a hybrid work setting based in Toronto, Canada. Academic qualifications include a Bachelor's degree or equivalent in Business or IT, with a Master’s degree preferred; ITIL certification desirable and relevant technical certifications as required.
Required Qualifications
- Bachelor's degree or equivalent in Business or Information Technology or related field
- Master’s degree or equivalent in Information Technology or Business Administration preferred
- ITIL certification desirable
- Relevant technical certifications as required
- Solid experience in similar role within a related global technology environment
- Moderate level of experience operationally managing a technical team
- Solid experience dealing with clients and managing service levels
- Solid stakeholder engagement experience at all levels in the organization
Apply with one swipe on Sorce. We auto-fill applications and apply on your behalf — no cover letters, no 40-minute forms.
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.