Senior Team Lead, GTM Instructional Design
$70,000–$110,000 year
HybridBethesda, Maryland, United States
Job Summary
Manage day-to-day execution of customer-facing learning content builds across ZoomInfo University and related enablement programs, overseeing eLearning, video, and instructional design assets. Coordinate project workflows by handling ticket intake, triage, assignment, and prioritization on the Jira board while translating requests into clear build requirements. Review outlines, scripts, and courses for quality, clarity, and brand alignment before publication, contributing directly to editing and maintenance when needed. Leverage ZoomInfo's AI tools to optimize content creation, review, and reporting workflows, partnering with the AI lead to automate repetitive tasks. Collaborate cross-functionally with Product, Marketing, and Customer Success to gather validation and ensure content aligns with business priorities. Own monthly reporting on learner engagement and content usage, presenting insights to drive improvements. Provide coaching and execution support to the team of instructional designers and managers.
Required Qualifications
- 5+ years of experience in Customer Enablement, Customer Education, Learning & Development, Content Operations, Instructional Design, Learning Experience Design, or a related SaaS function
- Experience managing or coordinating content projects across multiple stakeholders, formats, and deadlines
- Strong understanding of digital learning content, including eLearning, video, customer training, onboarding, or product education
- Experience reviewing content for quality, clarity, accuracy, consistency, and audience fit
- Experience working cross-functionally with Product, Product Marketing, Customer Success, Support, or other internal SMEs
- Strong project management skills, including intake, prioritization, ticket management, status reporting, and follow-through
- Experience using data and feedback to identify content gaps, measure impact, and recommend improvements
- Clear written and verbal communication skills
- This role is a hybrid in-office position, with an expectation of 3 days in office and 2 days at home
Desired Qualifications
- People management experience
- Experience leading, managing, mentoring, or coaching team members
- Experience with Jira or similar intake/project management tools
- Experience using AI tools to improve content creation, content maintenance, reporting, or team workflows
- Experience in B2B SaaS, customer success, product education, or customer onboarding
- Knowledge of ZoomInfo's product suite, customer workflows, user personas, and common use cases
- Familiarity with LMS platforms, authoring tools, video production workflows, knowledge bases, reporting tools, or customer education analytics
- Experience supporting product releases, customer education launches, adoption programs, or scalable self-service learning programs
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