Senior Systems Specialist, Business Development Platforms
$140,000–$160,000 year
HybridNew York City, New York, United States or New York, United States
Job Summary
Administer and optimize core business development platforms, including CRM systems, experience management tools, and event platforms, while enforcing data standards and governance policies. Translate BD objectives into technical requirements using Agile methodologies and manage integrations across the technology ecosystem, specifically connecting CRM, website, analytics, and marketing automation platforms with vendors like Vuture, Introhive, and CVent. Lead configuration, maintenance, and workflow development, then develop reporting logic and dashboards to provide actionable insights to leadership. Support users through advanced troubleshooting, training, and documentation, while contributing to short- and long-term technology roadmaps. This role requires a Bachelor's degree and 5+ years of experience supporting enterprise platforms, preferably in a law firm.
Required Qualifications
- Bachelor's degree in Information Systems, Marketing, or a related field
- 5+ years of hands-on experience supporting CRM, marketing, business development, or other enterprise platforms
- Experience administering and supporting CRM platforms
- Experience supporting or working with business development technologies such as Litera Foundation Experience, Introhive, Vuture, or comparable tools
- Proficiency in reporting and analytics tools such as Power BI
- Advanced Excel skills
- Basic SQL skills
- Experience with Power Automate
- Experience managing projects, including technology implementations, rollouts, and change management initiatives
- Highly organized and detail-oriented, with demonstrated ability to manage competing priorities and deliver in deadline-driven environments
- Service-oriented mindset with a commitment to continuous improvement and a collaborative approach to cross-functional work
- Availability to work additional hours, as needed
- This position is located in our New York office
- Currently has a hybrid work schedule
Desired Qualifications
- Equivalent experience will be considered
- Experience with InterAction, Intapp DealCloud, Salesforce, or similar platforms
- Familiarity with AI-powered tools or platforms (e.g., generative AI for content, AI-assisted CRM, or predictive analytics)
- A forward-looking perspective on their application in BD and marketing contexts
- Experience with Power BI is a plus
- Advanced Excel skills are a plus
- Basic SQL skills are a plus
- Experience with Power Automate is a plus
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