Senior Systems Engineer / Solutions Architect
RemoteUnited States
Job Summary
Serve as the Tier 3 escalation point for the service desk, resolving complex infrastructure, cloud, and security issues while owning root-cause analysis for recurring incidents. Design end-to-end technical solutions for clients spanning Microsoft 365, Azure, identity, networking, and endpoint management, partnering with sales to scope engagements and lead onboarding migrations. Architect and administer Microsoft 365 and Azure environments, implementing security controls such as conditional access, endpoint protection, and identity governance to align with compliance frameworks like SOC 2 and HIPAA. Build automation using PowerShell and design AI-assisted tooling to streamline provisioning, monitoring, and reduce manual ticket volume. Mentor Tier 1/2 technicians, create technical documentation, and establish architecture standards for the team. Participate in on-call rotation for critical incidents. This senior technologist will lead the security-led managed services practice for life sciences clients.
Required Qualifications
- Must come from a scaled MSP, with experience supporting multiple clients/environments at once — not a single-organization IT background.
- Deep, hands-on expertise in Microsoft Azure and Microsoft 365/O365 administration and architecture.
- Strong security background: identity and access management, endpoint security, conditional access, and general security best practices.
- Strong scripting ability, particularly PowerShell.
- Experience with — or strong interest in — building automation and AI agents using tools like Claude.
- Proven experience serving as an escalation point for a service desk or support team.
- Experience designing technical solutions for clients, including scoping and documentation.
- Strong communication skills — able to work directly with clients on technical solutions, not just internally.
Desired Qualifications
- Bachelor's degree in Computer Science or a related field, or equivalent hands-on experience.
- Experience serving healthcare or life sciences clients.
- Relevant certifications (e.g., Microsoft Certified: Azure Solutions Architect Expert, Microsoft 365 Certified: Enterprise Administrator Expert, Security+, or similar).
- Experience with additional scripting/automation languages (e.g., Python).
- Experience with RMM/PSA platforms common in MSP environments (e.g., ConnectWise, NinjaOne).
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