Senior Systems Engineer
On-siteAuckland, Auckland, New Zealand
Job Summary
Install, support, and customize developed systems software and firmware while maintaining operational effectiveness of Serko's global infrastructure. Improve interfaces between users, operating systems, and application software, and oversee licensing requirements for products like Slack and Google Suite. Monitor core infrastructure status to take preventive measures, optimize staff on/off-boarding processes through automation, and provide Level 3 ICT support for hardware, firmware, and software issues across New Zealand, Australia, North America, Bengaluru, and China. Ensure key projects are delivered on time and within budget by creating customer feedback surveys and driving continuous improvement initiatives.
Required Qualifications
- Previous experience in Systems Administration and/or Systems Engineering
- Previous experience in ICT Support with good Networking exposure
- Experience leading projects and continuous improvement initiatives
- Strong experience with Google Suite and licenses management
- Strong technical knowledge of desktop hardware, firmware, and standard software
- Strong analytical ability, with a methodical approach and well-developed troubleshooting and problem-solving skills
- Strong knowledge and understanding of security risks and processes
- Excellent verbal and written communication skills
- Ability to work effectively both in a team and autonomously
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