Senior Systems Engineer, Connectivity Sustaining
$112,000–$127,000 year
On-siteBrea, California, United States
Job Summary
Serve as the primary technical liaison between Customer Support and Engineering/Manufacturing for in-service In-Flight Connectivity (IFC) and SATCOM system issues, driving Time To Resolution on all priority items. Manage the analysis of field and production problems, oversee the creation of problem reports, and prioritize sustaining activities based on engineering evaluation and customer/fleet impact. Collaborate with systems, hardware, software, and test engineers to define and continuously improve Acceptance Test Procedures, Product Verification Test, Manufacturing Test, and Environmental Stress Screening philosophies and architectures. Design, specify, and manage the procurement and build of test equipment needed to support connectivity system sustainment, including cables, custom electronics, RF/antenna test fixtures, PC interface adapters, and standard instrumentation. Provide leadership and guidance to Production and Repair teams in performing product failure analysis on connectivity hardware to determine root cause and improve reliability. Lead investigations with third-party suppliers and vendors on connectivity component and subsystem failures. Drive continuous improvement within all engineering disciplines—software, hardware, and system quality—identifying root cause and preventive actions on connectivity products. Support avionics certification, airworthiness, and regulatory compliance activities as they relate to sustaining engineering changes on connectivity systems. Work with internal and external (airline and OEM) customers to accurately and diligently communicate engineering actions and status. Manage day-to-day priorities for sustaining activity, delegate work across the team, and track actions to closure. Provide regular management reports on issue status, resolution metrics, and reliability trends. Mentor junior engineers on connectivity systems, sustaining processes, and troubleshooting techniques. Establish and improve sustaining engineering processes to increase efficiency, consistency, and quality.
Required Qualifications
- Bachelor's Degree in Engineering (Electrical, Systems, Aerospace, or related field) or equivalent experience
- 9+ years of experience in systems, sustaining, test, or reliability engineering
- strong preference for In-Flight Connectivity, SATCOM, or avionics systems experience
- 3+ years of experience in a technical leadership role guiding sustaining or engineering support activities
- Aerospace background with a solid understanding of avionic systems and the aircraft certification environment
- In-depth familiarity with connectivity system architecture, including RF/antenna subsystems, modems, servers, cabling, power supplies, and mechanical/LRU interfaces
- Working-level understanding of Linux operating systems for debugging, log analysis, and field investigation
- Experience designing and specifying equipment utilized in engineering and production test environments
- Knowledge of manufacturing processes and root cause / corrective action (RCCA) methodologies
- Proven track record resolving complex field issues and meeting project goals and objectives under time constraints
- Experience interfacing directly with airline or OEM customers on technical issues
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