Senior Systems Engineer
$80,000–$110,000 year
Remote · United States
Job Summary
Senior Systems Engineer for a fully remote MSP environment. Lead projects, mentor engineers, and serve as a senior technical escalation point across Windows Server, Active Directory, networking, cloud (AWS/Azure), and security. Responsibilities include troubleshooting a wide range of issues from user-level to infrastructure and cloud-related problems, coordinating remote and on-site efforts, documenting work and maintaining client relationships, and guiding junior/mid-level engineers. The role requires strong leadership, exceptional communication, and the ability to manage multiple clients and projects in a fast-paced setting.
Required Qualifications
- 6+ years of hands-on IT experience in a professional support or MSP environment
- Advanced experience with Windows Server (2016 and newer): Active Directory, DHCP, DNS, Remote Desktop Services, Group Policy, Certificate Services
- Strong networking knowledge: VLANs, routing, switching, VPNs, firewall troubleshooting
- Experience with Fortinet, Unifi, Sophos, SonicWall, or pfSense firewalls
- Experience with Microsoft 365 administration: Exchange Online, Entra ID/Azure AD, SharePoint
- Experience supporting cloud environments such as AWS and/or Azure
- Proven ability to manage projects remotely, prioritize tickets, and lead teams
- Strong leadership and communication skills; ability to guide engineers during live troubleshooting
- Preferred certifications include CompTIA, Microsoft, Cisco, or AWS certifications
- Availability for after-hours support or project work
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