Senior Systems Administrator
On-sitePasig City, Metro Manila, Philippines
Job Summary
Act as the senior escalation point for complex workstation, server, network, application, and user access issues while administering Microsoft Intune, device enrollment, and compliance policies. Support Windows Autopilot provisioning, manage Windows Server environments including Active Directory and Group Policy, and monitor server health, patching, and upgrades. Administer Microsoft Azure services covering virtual machines, storage, networking, and disaster recovery, while managing Microsoft 365 services such as Exchange Online, Teams, SharePoint, and Entra ID. Execute workstation and server patching activities, maintain IT documentation and SOPs, and identify recurring issues to recommend process improvements. Support users and infrastructure across the United States, Malaysia, and the Philippines with U.S. time overlap.
Required Qualifications
- 5 to 8 years of experience in Systems Administration, Infrastructure Support, or Senior IT Support roles
- Strong hands-on experience supporting Windows 10/11
- Strong hands-on experience supporting Windows Server
- Strong hands-on experience supporting Microsoft 365
- Strong hands-on experience supporting Active Directory
- Working knowledge of Microsoft Azure administration
- Practical experience with endpoint management tools, preferably Microsoft Intune
- Experience supporting both workstation and server environments
- Proven ability to troubleshoot complex issues involving operating systems, applications, networking, hardware, and infrastructure
- Strong documentation, communication, and problem-solving skills
- Comfortable supporting a global user base with U.S. time overlap
Desired Qualifications
- Microsoft Azure Administrator (AZ-104) certification
- Experience supporting hybrid on-premises and Azure environments
- Experience supporting remote or distributed workforces
- Exposure to Windows Autopilot
- Experience with endpoint security tools such as Microsoft Defender, Sophos, NinjaOne, or similar platforms
- PowerShell scripting and automation experience
- Experience with backup and disaster recovery solutions
- Interest in continued technical growth in cloud, infrastructure, and systems administration
- Strong technical troubleshooting and root cause analysis skills
- Strong understanding of infrastructure reliability, security, and compliance
- Ability to manage multiple priorities and support business-critical systems
- Excellent written and verbal communication skills
- Strong ownership, accountability, and attention to detail
- Ability to work independently while collaborating with IT leadership and support teams
- Continuous improvement mindset with a focus on operational excellence
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