Senior Support Technician
HybridPasig City, Metro Manila, Philippines
Job Summary
Provide remote and phone-based support to Australian clients, acting as their technical SME for servers, desktops, and applications within Microsoft environments. Manage Level 2 and Level 3 issues across cloud, backup, AV, and virtualisation platforms while collaborating with project engineers to maintain best-practice environments. Document all activities thoroughly and leverage AI to streamline workflows. This day shift role offers hybrid working arrangements with a clear growth path from within. First Focus, Australia's leading MSP, promotes a culture of proper resourcing and genuine ownership, offering benefits including paid study days, HMO coverage, and employee referral bonuses.
Required Qualifications
- Solid knowledge with AD replications, DNS, GPO
- Strong experience in end-user support and Active Directory
- Solid knowledge of Windows Server (different server roles), Azure, M365 and Entra
- Exposure across infrastructure, from desktop to firewall (LAN/WAN included)
- Experience working in an MSP or multi-client environment (you've seen things)
- Familiarity with ticketing systems and customer service principles
- Excellent communication skills, you can explain tech without sounding like a robot
- A genuine desire to help people, not just close tickets
- Day shift, Australian hours
- Hybrid setup
Desired Qualifications
- Connectwise experience
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.