Senior Support Engineer
HybridMexico City, Mexico City, Mexico
Job Summary
Monitor technical system performance daily, own core Fintech metrics and dashboards, and stand by to respond to production issues. Review requirements, specifications, and technical design documents for financial payment knowledge, providing timely feedback. In the UAT stage, formulate detailed test plans, execute or guide testing, summarize defects, and promote repairs to ensure high-quality product releases. Dive deep into issues to determine business impact, take immediate actions to resolve them following SOPs, or escalate to engineering support. Perform competitive product research and analysis while collaborating with peer teams and external vendors. Work on-site in Didi CDMX office from 9am to 9pm.
Required Qualifications
- Bachelor's/ Post Graduate Degree: Bachelor+, major in Computer Science, Electrical Engineering, Mathematics, Applied Mathematics, or a related field
- 3+ years of experience in customer facing technical support experience or relevant development/testing experience
- Excellent logical thinking, problem-solving, and analytical skills
- Clear oral and written communication in English
- Strong sense of ownership
- Proficiency in at least one programming language
- Work on site in Didi CDMX office
- on duty 9am-9pm
Desired Qualifications
- Relevant knowledge is preferred
- Ability to excel in a cross-functional team environment
- Java preferred
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