Senior Support Engineer - Americas
RemoteUnited States
Job Summary
Senior Support Engineer responsible for serving as a technical liaison for enterprise blockchain products, triaging production issues, monitoring and maintaining system health, collaborating with DevOps and Engineering to escalate and troubleshoot deep technical problems, creating and maintaining customer-facing documentation and internal runbooks, expanding monitoring dashboards, and leading on-call incident responses. Requires 6+ years in technical support with distributed systems/cloud-native environments, experience with Opsgenie/Datadog, DataDog monitoring, strong communication skills, and a customer-focused mindset. This is a 100% remote role in the North America region.
Required Qualifications
- 6+ years of experience in technical support roles with a customer-facing component
- Strong troubleshooting and debugging skills in distributed systems and cloud-native environments
- Experience with on-call tools like Opsgenie or Datadog On-call or similar alternatives
- Working knowledge of monitoring tools like DataDog and incident management best practices
- Strong written and verbal communication skills
- Passion for delivering an outstanding customer experience through technical excellence and empathy
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.