Senior Support Analyst
On-siteHong Kong, Hong Kong
Job Summary
Provide functional support on Calypso and other systems to a broad range of users, including Level 1 and Level 2 support for FICC and EQD Front to Back Office systems. Maintain documentation on operational procedures and technical environment configuration while managing change requests from development and infrastructure teams. Configure system monitoring rules, respond to alerts, and lead projects related to new system and server deployment. Perform BCP drills and assist with IT security and audit reviews. Handle incident escalation and management with strong attention to detail and the ability to work under pressure. This role involves implementing tactical automation and requires proficiency in Linux server commands and SQL.
Required Qualifications
- Degree/Master degree in IT, Computer Science of related fields
- Around 5 years of experience of relevant system support experience
- Good knowledge of SQL
- Proficiency in Linux server commands and shell scripts
- Good understanding of server and network infrastructure
- Proven problem-solving and analytical skills
- Good communication skills in English
- Very strong attention to details
- Able to work under pressure
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