Senior Strategist / CX Consultant
On-siteLondon, England, United Kingdom
London, England, United KingdomOn-siteFull TimeSenior LevelAssociates DegreeTechnologyEnterprise
Full TimeSenior LevelAssociates DegreeEnterpriseTechnology
Job Summary
Lead customer experience optimization and transformation projects across physical and digital touchpoints by facilitating workshops, applying design-thinking methods, and defining roadmaps for new product development. Strategically develop CX consultancy propositions and go-to-market strategies, influencing journey mapping and blueprinting while presenting insights to C-Level stakeholders. Deliver joined-up engagements that integrate CX, data, and technology services for brands and retailers, creating structured frameworks to support client business cases and long-term culture embedding.
Required Qualifications
- experience supporting Clients with CX consultancy services
- experience of CX for eCommerce
- influencing physical and digital journey's
- Experienced designing and leading CX engagements
- facilitating workshops
- Strategically leading the development of CX consultancy propositions
- go-to-market strategies
- helping scope new client engagements
- involvement in pitches
- Prior Experience Creating frameworks and approaches to key CX consultancy offerings
- Contribute strategically to CX frameworks and tools
- blueprinting
- service ideation
- journey mapping
- present to both to working groups and C-Suite
- Understanding of research methodologies
- contribute to definition of research projects
- utilise insights
- run joined up consultancy engagements for brands and retailers
- bring new ways of working
- innovative ideas and experiences
- passionate about making the difference
- embed these into the longer-term culture of our Business
- helping them develop their CX and EX initiatives
- roadmap
- natural problem solver
- planned, run and delivered customer experience optimisation and/or transformation projects
- across customer touchpoints
- physical & digital
- expert at getting under the hood of complex problems
- design-thinking methods and techniques
- improve digital products, services
- enable organisations to embrace design-thinking
- customer centric practices
- high-level understanding of eCommerce technology
- communicate effectively at all levels
- C-Level stakeholders
- can-do attitude
- flexible approach
- ability to adapt processes to best suit client briefs
- thought leadership in customer experience
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