Senior Strategic Program Manager

Supervise and provide strategic oversight of the team, ensuring alignment with organizational priorities and accountability for program performance. Strategically lead program functions including production of project plans, requirement documents, site trackers, budget management processes, and overall workflows for large enterprise programs nationwide. Manage all aspects of programs which can include executive reporting, RAID, program status reports, inventory management, and financial health. Expertly review large enterprise program Contracts, Statements of Work, Master Service Agreements, and Change Orders. Create the foundation for the program to be successful by proactively making recommendations and generating innovative ideas as the program is launched. Develop program playbooks and workflows covering all departments impacted or affected by the program. Define and implement governance and controls across the program. Strategically drive and participate in the strategic planning process, monitoring and managing solutions for all program KPIs including financial metrics, customer experience, quality standards, and profitability. Proactively manage changes in project scopes and/or financials, effectively forecasting delays and creating solutions for any strategic changes. Act as the liaison for all stakeholders involved in a successful program, driving plans and innovative approaches for construction, splicing, engineering, finance, permitting, and other impacted groups. Support all stakeholders in staffing and generating resources for projects, assisting with org design and resource planning throughout the entire program lifecycle. Ensure the success of the project close out process, driving accountability amongst the team and offering expert level solutions and action plans on any gaps, delays, or issues that may arise. Lead the change order process, collaborating with internal operations and PMO teams to present to the customer on any change order needs. Provide mentorship and coaching to other team members within the PMO team on a regular basis, offering indirect leadership to onboard and train other department team members. Accountably complete tasks within deadlines provided and hold others accountable to the same expectations. Perform other position duties when requested.