Senior Strategic Customer Success Manager
$133,875–$189,000 year
Remote · United States or US
United States or USRemoteFull Time$133,875–$189,000 yearSenior LevelNot SpecifiedScheduling SoftwareStartup
Type
Full Time
Level
Senior Level
Education
Not Specified
Company size
Startup
Industry
Scheduling Software
Job Summary
Senior Strategic Customer Success Manager at Calendly responsible for managing a portfolio of the company’s largest accounts (>$40k ARR) and driving adoption, retention, and long-term growth. The role involves delivering a white-glove, ROI-focused experience, aligning product capabilities with customer business objectives, leveraging configurations and integrations, collaborating cross-functionally with Sales, Product, and Support, and contributing to CS operations and playbooks.
Required Qualifications
- 5+ years of experience in Customer Success, Account Management, or Sales within a SaaS/PLG environment
- Strong track record of owning and growing complex Enterprise accounts
- Skilled in analyzing customer data to drive strategic outcomes
- Experience with Salesforce, Gainsight, and other CS systems; keeping internal systems up-to-date
- Demonstrated ability to operate autonomously and influence cross-functional decisions
- Excellent communicator with strong business acumen and strategic thinking
- Authorized to work lawfully in the United States of America as Calendly does not engage in immigration sponsorship at this time
Additional Requirements
- Authorized to work in the United States; Calendly does not sponsor immigration
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