Senior Strategic Account Manager
$115,000–$125,000 year
Remote · United States
Job Summary
Senior Strategic Account Manager responsible for client retention and renewal through delivering quality, value-based relationship management and leading a team to high performance. Develop and maintain relationships with key client stakeholders, create account implementation plans, manage and grow existing contracts, coordinate client communications and cross-department deliverables, and ensure KPIs are met while aligning with BGIS goals. Drive business development by identifying expansion opportunities and renewing/expanding services within assigned client base. Requires a Bachelor’s Degree or equivalent, 4+ years in HVAC/facilities management, 5+ years in account management, strong communication and collaboration skills, problem solving, time management, relationship building, and travel with a valid driver’s license. Travel is anticipated; remote work is supported in the United States.
Required Qualifications
- Bachelor’s Degree in business, engineering, construction, management, or equivalent work experience
- Minimum 4 years applicable work experience in the HVAC or facilities management industry
- Minimum 5 years of experience with account management
- Excellent verbal and written communication skills
- Ability to collaborate in a teamwork environment
- Problem solving skills to identify root cause issues and take appropriate steps for resolution
- Time Management focus to balance multiple competing priorities
- Relationship building to maintain current clients and measure KPIs
- Intermediate working knowledge of Microsoft Word, Excel, Outlook, and Project; Working knowledge of SharePoint; Knowledge of CRM a plus
- Ability and willingness to travel
- Current valid driver’s license and ability to provide personal transportation for meetings and job visits away from the office with reimbursement
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