Senior/Staff User Researcher, Core Product
$158,500–$264,500 year
On-siteSan Francisco, California, United States
Job Summary
Own research strategy for a product area or cross-team initiative by designing and executing end-to-end qualitative, quantitative, and mixed-methods studies. Identify patterns across research to connect insights to product decisions and translate how legal professionals work with Harvey into actionable recommendations. Partner closely with Product Managers and Designers to frame problems, influence roadmaps by surfacing unmet needs, and push teams toward deeper discovery. Produce clear synthesis and storytelling while building custom scripts, integrations, or AI agents to accelerate workflows. Operate as a trusted partner across teams to bring rigor to ambiguous, fast-moving problem spaces where underlying technology shifts quickly.
Required Qualifications
- 5+ years of user research experience of digital products in fast-paced, high-growth or technically complex environments
- Track record or portfolio of portfolio-level impact
- Experience conducting and defining user research methodologies
- Integrating qualitative and quantitative insights into design and product strategy
- Demonstrated ability to navigate and simplify multifaceted, ambiguous problem spaces while maintaining a high bar for execution
- Exceptional storytelling and communication skills
- Experience building or customizing internal tooling (Zapier workflows, Claude skills, Notion workflows, and custom GPTs or research agents) to support insight acceleration
- Strong design and product judgment and business acumen
- Ability to engage deeply in design critiques and dedicated product area roadmap reviews to contribute insights into planning
- A collaborative, low-ego approach that helps teams move quickly, thoughtfully, and inclusively
- Experience researching AI-powered technology products
- Understand how to assess experiences and quality of conversational products
Desired Qualifications
- Develop strong legal domain expertise and excited to become an expert in both the Harvey product and the legal industry
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