Senior/Staff Software Engineer
$200,000–$400,000 year
On-siteLos Angeles, California, United States
Los Angeles, California, United StatesOn-siteFull Time$200,000–$400,000 yearSenior LevelSmall
Full TimeSenior LevelSmall
Job Summary
Build AI voice agents handling millions of real customer conversations by creating complex multi-step workflows and deep integrations into contact centers, order systems, and healthcare logistics. Own the orchestration layer for routing, state management, and tool use while managing low-latency model serving, telephony infrastructure, and observability to keep live calls healthy. Deliver vertical engineering, platform engineering, and inference work that prioritizes customer value and production safety over speed alone.
Required Qualifications
- Senior or Staff Software Engineer level
- Real production experience building and owning systems where failure had consequences
- Judgment that survives contact with production
- Experience with voice systems (real-time, no retries or page refreshes)
- Experience with order systems
- Experience with healthcare workflows
- Experience with logistics systems
- Experience with routing
- Experience with state management
- Experience with tool use
- Experience with low-latency serving at production scale
- Experience with hosting own models
- Experience with telephony
- Experience with observability
- Experience with deployment infrastructure
- Experience with Python
- Experience with MongoDB
- Experience with AWS
- Experience with Twilio
- Experience with Datadog
- Experience with Snowflake
- Experience with Omni
- Ability to work onsite in Marina del Rey, CA or Williamsburg, NY
- Availability for onsite work Monday through Friday
Desired Qualifications
- Experience building complex multi-step customer workflows
- Experience with deep integrations into contact centers
- Experience with deep integrations into order systems
- Experience with deep integrations into healthcare workflows
- Experience with deep integrations into logistics systems
- Experience with orchestration layers
- Experience with building agents
- Experience with building backend systems
- Experience with sitting face-to-face with customers
- Experience with working alone
- Experience with working in a small pod
- Experience with leading two or three engineers
- Experience with raising the bar on each other
- Experience with shipping fast and often
- Experience with customer obsession
- Experience with measuring success by what the customer got
- Experience with building product you're genuinely proud of
- Experience with first principles thinking
- Experience with customer value delivery
- Experience with avoiding red tape or committee processes
- Experience with conviction-driven development
- Experience with direct lines from keyboard to production
- Experience with agentic development
- Experience with production-level AI
- Experience with millions of live phone calls
- Experience with handling millions of real customer conversations
- Experience with AI voice agents
- Experience with healthcare providers
- Experience with transportation companies
- Experience with big brands
- Experience with low-ego teams
- Experience with solving really hard problems
- Experience with building product you're genuinely proud of
- Experience with elite engineering
- Experience with incredible DevOps
- Experience with voice being unforgiving
- Experience with real-time systems
- Experience with no retries or page refreshes
- Experience with customers on the line
- Experience with vertical engineering
- Experience with platform engineering
- Experience with inference & DevOps
- Experience with low-latency serving
- Experience with production scale
- Experience with vendor line items
- Experience with telephony infrastructure
- Experience with observability infrastructure
- Experience with deployment infrastructure
- Experience with millions of live calls
- Experience with keeping calls healthy
- Experience with backend systems
- Experience with customer interactions
- Experience with complex backend systems
- Experience with picking where you fit
- Experience with changing as the company grows
- Experience with raising the bar on each other
- Experience with best builders
- Experience with two or three engineers building behind
- Experience with staying a pure builder
- Experience with raising the bar too
- Experience with international work
- Experience with US, UK, and Canada
- Experience with raising $30M
- Experience with Series A funding
- Experience with Ridge, Next Coast, ScOp, Bullpen Capital, Data Point and Forum Ventures
- Experience with founders and executives from Amazon Alexa, Ada, Attentive and Simon Data
- Experience with comprehensive healthcare
- Experience with unlimited vacation
- Experience with mandatory half week off
- Experience with full week off at end of year
- Experience with collaborating in real time
- Experience with working on the desk
- Experience with final compensation variation
- Experience with location-based compensation
- Experience with experience-based compensation
- Experience with qualifications-based compensation
- Experience with equity eligibility
- Experience with company policy
- Experience with board approval
- Experience with equal employment opportunities
- Experience with protected characteristics
- Experience with diversity and inclusion
- Experience with customers globally
- Experience with offices globally
- Experience with international offices
- Experience with diverse and inclusive company culture
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