Senior/Staff Software Engineer
$200,000–$400,000 year
On-siteNew York City, New York, United States or New York, United States
Job Summary
Build AI voice agents handling millions of live customer conversations by designing complex multi-step workflows and deep integrations into contact center systems for healthcare, logistics, and transportation. Own the orchestration layer for routing, state management, and tool use while managing low-latency model serving, telephony infrastructure, and observability to keep production calls healthy. Deliver vertical engineering and platform primitives that enable fast shipping without reinventing the engine, balancing speed with the judgment required to ship systems where failure has real consequences.
Required Qualifications
- Senior or Staff level experience
- Real production experience building and owning systems where failure had consequences
- Judgment that survives contact with production
- Experience with voice systems (real-time, no retries or page refreshes)
- Experience with order systems
- Experience with healthcare workflows
- Experience with logistics systems
- Experience with routing
- Experience with state management
- Experience with tool use
- Experience with low-latency serving at production scale
- Experience with telephony infrastructure
- Experience with observability infrastructure
- Experience with deployment infrastructure
- Experience with Python
- Experience with MongoDB
- Experience with AWS
- Experience with Twilio
- Experience with Datadog
- Experience with Snowflake
- Experience with Omni
- Ability to work onsite in Marina del Rey, CA or Williamsburg, NY
- Availability for onsite work Monday through Friday
Desired Qualifications
- Experience building multi-step customer workflows
- Experience with deep integrations into contact centers
- Experience with deep integrations into order systems
- Experience with deep integrations into healthcare workflows
- Experience with deep integrations into logistics systems
- Experience with orchestration layers
- Experience with agents answering millions of contacts daily
- Experience with chat modalities
- Experience with hosting own models
- Experience with backend systems
- Experience with sitting face-to-face with customers
- Experience with building product the candidate is genuinely proud of
- Experience with raising the bar on each other
- Experience with leading two or three engineers
- Experience with working alone
- Experience with working in a small pod
- Experience with customer obsession
- Experience with measuring success by what the customer got
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