Senior Staff Inbound Product Manager, ServiceNow SDK -Platform Agentic Build Lifecycle Team
$171,900–$300,800 year
RemoteUnited States
Job Summary
Own the multi-year product strategy and roadmap for the ServiceNow SDK and Fluent APIs, defining the evolution from an authoring substrate to an operational surface for autonomous and human-driven agents. Set product direction for AI-agent consumption as a first-class use case and partner with teams owning other SDLC products to ensure every authoring path terminates in a governed, auditable artifact. Represent SDK and Fluent strategy to senior stakeholders and set the technical bar for Staff-level PMs across the developer platform portfolio. Model an AI-first way of working by prototyping directly against the SDK and Fluent using agentic coding tools. Operate independently across ambiguous scope to drive alignment across genuinely contested organizational boundaries.
Required Qualifications
- 12+ years of product management experience
- several years owning a developer platform, SDK, CLI, or API/language surface at enterprise scale
- track record of setting technical strategy independently at Staff or Sr. Staff scope
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
- Working fluency in TypeScript
- genuine hands-on comfort reading and writing code
- direct, regular personal use of AI coding agents such as Claude Code, Cursor, or Windsurf in your own workflow
- Experience owning or closely partnering on compiler, DSL, or static-analysis tooling
- Understanding of build-time type checking
- Understanding of the tradeoffs between declarative and imperative configuration models
- Understanding of why errors caught at build time is a product feature
- Deep experience with developer-facing package and artifact ecosystems
- Experience with npm-style registries
- Experience with semver
- Experience with dependency resolution
- Experience with CLI design
- ideally having shipped and evolved a CLI or SDK used by an external developer community or in open source
- Working knowledge of agent tool-use protocols
- Experience with Model Context Protocol
- experience building product surfaces explicitly for AI-agent consumption
- experience building documentation and schemas as agent context
- experience building skill files
- experience building structured API references
- Proven ability to build and defend an executive-level strategic case
- ability to navigate cross-business-unit governance and ownership disputes at the VP and SVP level
- ability to drive alignment across genuinely contested organizational boundaries without formal authority
- Experience with enterprise change-management or release-governance systems
- understanding of the tradeoffs between developer velocity and auditability
- ideally including systems that gate deployment through a controlled artifact, such as a change set model
- Comfort operating in an open-source or open-ecosystem context
- understanding of what makes external developers, system integrators, and partners adopt a new API surface instead of routing around it
- Exceptional written and verbal communication
- ability to translate deep technical tradeoffs, typed APIs, static analysis, agent protocol design, into a strategy that lands with engineers and with executive stakeholders in the same conversation
Desired Qualifications
- English major preferred
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