Senior Staff Engineer, ServiceNow ATF
RemoteUnited States or India
Job Summary
Coordinate and govern all testing activities across three suppliers, ensuring requirements and quality gates are met before go-live. Review, provide feedback on, and coordinate System Integration Testing (SIT) activities, while defining, planning, and executing cross-supplier SIT scenarios and test cases. Support and execute User Acceptance Testing (UAT) with business SMEs, track and manage defects across all phases, and lead triage discussions to ensure timely closure of critical issues. Prepare sprint test reports, dashboards, and quality metrics for stakeholders, conduct go-live readiness assessments, and coordinate formal test sign-offs. Act as the primary point of contact for testing-related activities across multiple stakeholders and suppliers while collaborating with development, business, and vendor teams to ensure end-to-end solution quality. Ensure adherence to testing standards, processes, and governance requirements throughout the project lifecycle, identifying risks and driving mitigation activities.
Required Qualifications
- Total experience: 7.5+ years.
- Strong experience in test management and coordination for large-scale implementation programs.
- Hands-on experience in ServiceNow testing across multiple modules and integrations.
- Strong knowledge of ServiceNow ITSM, Vulnerability Management, CMDB, and integrations with security scanners such as Qualys and Wiz.
- Experience in planning, coordinating, and executing System Integration Testing (SIT) and User Acceptance Testing (UAT).
- Proven experience managing testing activities in multi-vendor or multi-supplier environments.
- Strong defect management experience, including defect logging, tracking, reporting, and triage coordination.
- Experience with go-live readiness assessments, quality gates, and release governance processes.
- Excellent stakeholder management, communication, and coordination skills.
- Experience working independently in geographically distributed Agile teams.
- Strong analytical, problem-solving, and reporting skills.
- ServiceNow Certified System Administrator (CSA) certification is mandatory.
- ServiceNow Automated Test Framework (ATF) Micro-Certification is mandatory.
- Bachelor's or master's degree in computer science, Information Technology, or a related field.
Desired Qualifications
- Hands-on experience with ServiceNow Automated Test Framework (ATF) or other test automation solutions for ServiceNow is desirable.
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