Senior Staff Engineer, Interactive Voice Response - AI/ML
$130,000–$260,000 year
On-site · Palo Alto, California, United States
Job Summary
As a Senior Staff Engineer, you will design, develop, and deploy large-scale distributed AI applications that power customer self-service across multiple communication channels including voice, IVR, and chat. You will be responsible for building and optimizing multi-agent systems that enable intelligent decision-making, collaborating with cross-functional teams to translate business requirements into scalable AI/ML solutions, and ensuring system reliability and performance. Ideal candidates will have expertise in modern AI/ML frameworks, a strong background in software engineering, proven experience deploying AI/ML models in production, and the ability to mentor junior engineers.
Required Qualifications
- 8+ years of professional software development experience within a Python or Java framework (J2EE, web containers and Java)
- 6+ years of experience in open-source frameworks
- 6+ years of experience with architecture and design
- 6+ years of experience with AWS, GCP, Azure, or another cloud service
Desired Qualifications
- Hands-on proficiency with modern AI/ML frameworks and tools (e.g., TensorFlow, PyTorch)
- Strong software engineering background with expertise in building large-scale distributed systems, preferably in cloud environment (Azure or AWS)
- Demonstrated ability to apply AI/ML solutions to real-world business problems, delivering measurable impact in areas such as natural language processing, speech recognition, recommendation systems, or intelligent automation.
- Experience in building products using micro-services oriented architecture and extensible REST APIs
- Experience building the architecture and design (architecture, design patterns, reliability, and scaling) of new and current systems
- Experience with continuous delivery and infrastructure as code
- Mentor junior engineers
- Ability to excel in a fast-paced, startup-like environment
Additional Requirements
- At this time, GEICO will not sponsor a new applicant for employment authorization for this position.
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