Senior SRE/AIOps Engineer
On-siteToronto, Ontario, Canada
EXPIREDToronto, Ontario, CanadaOn-siteFull TimeSenior LevelSmall
Full TimeSenior LevelSmall
Job Summary
Own the incident management lifecycle from detection to resolution, driving RCA and prevention across multi-platform HR data pipelines and SaaS integrations. Define and operationalize SLIs, SLOs, and error budgets while implementing AIOps capabilities using Moogsoft, Dynatrace, and Catchpoint to reduce event noise. Lead automation-first solutions with Ansible and Python for self-healing operations, and manage centralized logging via the ELK stack. Provide L2/L3 support for Snowflake ingestion, OpenShift workloads, and disaster recovery planning, ensuring adherence to enterprise security and compliance requirements.
Required Qualifications
- 3+ years of SRE or Systems Engineering experience with strong technical expertise
- Experience with ServiceNow, ITSM processes including incident, problem, change, and release management
- Demonstrated ability to work independently, take ownership, and drive projects to completion
- Knowledge of containerized platforms such as Kubernetes or OpenShift
- Experience working with Ansible Automation Platform or strong willingness to learn
- In-depth knowledge of monitoring and observability tools such as Dynatrace, Elasticsearch, Moogsoft, Catchpoint, and PagerDuty
- Knowledge and experience with scripting languages such as BASH, Python and PowerShell
- Experience with Linux and Windows Server administration
- Experience with API's and secure file transfer procedures
- Excellent problem-solving skills and attention to detail
Desired Qualifications
- Experience with telemetry standardization (OpenTelemetry) and observability data correlation
- Understanding of AI/ML concepts and their application to observability and operations (AIOps)
- Experience with tools such as Ansible, Stonebranch, Kafka, and their role in system reliability
- Experience with CI/CD and developer platform tools such as Jenkins, GitHub, GitHub Actions, Artifactory, and Vault
- Familiarity with Snowflake and MongoDB Atlas, including experience with writing and executing basic queries, validating data, and troubleshooting production issues
- Understanding of Single Sign-On(SSO) technologies, including Microsoft Entra ID, SAML and OAuth
- Experience supporting enterprise applications in banking or financial services industry with understanding of regulatory, security and compliance requirements
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