Senior Specialist, Technical Account Management
On-site · Hong Kong, Hong Kong
Job Summary
In Enterprise Technical Account Management at Checkout.com, you will build and maintain strategic relationships with key clients, ensuring their satisfaction by resolving technical issues and optimizing payment solutions. Responsibilities include providing expert guidance, training clients, managing projects for new payment solutions, gathering product feedback, and sharing market intelligence. Ideal candidates will have 2 years of relevant experience, a Bachelor's degree in a related field, and familiarity with industry regulations and API integration. Excellent communication skills and a results-oriented mindset are essential.
Required Qualifications
- 2 years of experience in an analytical or technical role
- Experience managing internal and external stakeholders
- Familiarity with payments industry regulations and technical frameworks (3DS, SCA, AVS, MIT)
- Familiarity with API-based integration methods and related tools/frameworks
- Familiarity with front and back end technologies (JavaScript, CSS, HTML)
- Excellent communication and interpersonal skills
- Results-oriented approach with a focus on delivering exceptional customer satisfaction
Desired Qualifications
- Effective presentation skills
- Good in speaking and writing in both English and Chinese, and in speaking Mandarin
- Knowledge of payments technology, compliance standards, and security protocols related to payments (e.g., PCI-DSS, PSD2)
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