Senior Specialist Sales Support
RemoteUnited States or India
Job Summary
Handle inbound and outbound calls, emails, and chats regarding Equator account issues, password resets, and technical troubleshooting for real estate agents. Upsell current memberships to generate qualified leads for property listings and conduct product demonstrations showcasing Equator's services. Maintain accurate CRM records, collaborate with the sales team on retention strategies, and generate qualified leads to meet measurable revenue goals. Prepare regular reports on interactions, sales activities, and performance metrics. This role requires a hunter mentality within the mortgage and real estate domain, utilizing CRM tools like Salesforce or Zendesk to drive growth and exceptional customer service.
Required Qualifications
- +3 years experience in sales support job
- Hunter mentality
- Experience in an Inside Sales or client Account Management role
- Experience in customer service, sales, and customer retention
- expertise in handling customer objections and escalations
- Experience working with one or more CRM's
- Experience working with Ticketing Tracking systems
Desired Qualifications
- from Mortgage Domain
- Experience in using software applications
- Experience in Real Estate Services or Cloud-based Web Services sector
- A Hunter mentality, eager to create and nurture a sales revenue stream through lead generation and warm calling, while meeting measurable sales goals
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