Senior Specialist Process Management-BOS000487
HybridBrussels, Brussels Capital, Belgium
Job Summary
Map end-to-end business processes with stakeholders to identify bottlenecks, dependencies, and opportunities for improvement across financial, onboarding, and case management workflows. Model processes using BPMN to document steps, roles, controls, and information flows, while facilitating workshops to guide teams in implementing process improvements. Contribute to a pragmatic process management methodology and governance standards to increase organisational maturity. Lead and coordinate process-related projects and improvement initiatives within a public-sector environment. Requires Dutch at CEFR C2 level, minimum five years of experience leading projects and hands-on process modelling, with possible remote work and one day per week in Brussels-North or a Flemish Administrative Centre.
Required Qualifications
- Minimum 5 years of experience in a public-sector environment
- Minimum 5 years of experience leading and guiding projects
- Minimum 5 years of hands-on experience with BPMN and digital tools for process modelling, documentation and collaboration
- Minimum 5 years of experience facilitating and guiding teams in process optimisation
- Minimum 5 years of practical experience in process optimisation, process documentation and process improvement
- Demonstrable knowledge of process management methodology, terminology, organisational roles and processes
- Experience facilitating workshops
- Dutch at CEFR C2 level is mandatory
Desired Qualifications
- Experience within the Flemish Government
- Experience in environments involving organisational change, business process improvement and cross-functional projects
- Experience working with complex processes involving multiple teams and stakeholders
- Experience with Visio and other process modelling/documentation tools
- Experience with Microsoft Visio is an advantage
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