Senior Specialist, Process Improvement
$67,813–$89,005 year
HybridTempe, Arizona, United States
Tempe, Arizona, United StatesHybridFull Time$67,813–$89,005 yearSenior LevelHealthcareLarge
Full TimeSenior LevelLargeHealthcare
Job Summary
Identify risks, investigate errors and escalations, and synthesize data analysis into actionable insights for short- and long-term process solutions. Coordinate projects to meet milestones, partner with leadership on cost-reduction strategies, and implement scalable tools to optimize organizational workflows. Support the design and implementation of process improvements while maintaining relationships across teams to drive change management and risk mitigation programs. Report to the Manager, Process Improvements, with a hybrid schedule of three in-office days per week in Tempe, AZ.
Required Qualifications
- 2+ years of professional experience supporting end-to-end project management and process improvement projects
- 2+ years of experience analyzing workflows to improve for efficiency, determine causes for process deficiencies and, develop relevant recommendations for resolution
- 2+ years of experience in process improvement and workflow design
- 2+ years of experience presenting information and recommendations aimed at Senior Leadership
- Experience leading and working with team members to get agreement on decision
- hybrid work schedule with 3 days of in-office work per week
- Thursdays are a required in-office day for team meetings and events
Desired Qualifications
- Prior work experience in Prior Authorizations or Insurance Operations
- Experience using project management and communication tools like JIRA, Linear, and Slack
- ACA marketplace, provider network, claims, healthcare quality, or provider data experience
- Training experience applying Continuous Process Improvement or Lean Six Sigma principles
- Experience working with large datasets, data verification, and data management
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