Senior Specialist, IT Operation
On-sitePune, Maharashtra, India
Job Summary
Provide first and second level IT support to colleagues, managing onboarding, access changes, and offboarding for corporate devices and tools. Administer Okta integration, GSuite, Intune, and Azure environments while monitoring global internal and external cloud infrastructure components. Manage IT assets through mobile device management solutions like IRU or Jamf, support end-user equipment including laptops and mobiles, and execute IT policies with user training. Maintain IT documentation, utilize Jira ITSM, and sync activities with an international team of specialists. Work in rotational shifts to meet global business demands and stay updated on emerging technologies for the modern IT organization.
Required Qualifications
- A Master's degree in a Computer Science oriented study or an equivalent through experience
- Willing to work in rotational shifts
- Good communication skills
- All-round, jack-of-all-trades experience with a desire to work accurately
- Experience with service desk systems
- The ability to demonstrate a first experience with networks, desktop management (mainly MacOS and some Windows), network infrastructure, telecommunications, SSO, Enterprise Mobility Management Solutions and Cloud application management
- The ability to work flexible, independently as well as in a team
- Passion for IT, life and the Showpad product
- The desire to grow yourself, your team and the company
- The will to have a maximum impact on Showpad
Desired Qualifications
- Have Okta integration, administration and automation setup experience (SSO), along with GSuite, Intune, and Azure (O365) Administration
- Good understanding of AI (Claude, Gemini) and how it incorporates into daily usage
- Manage application and system accesses and perform employee IT lifecycle management including on-boarding of new employees, changes to accesses and off-boarding activities
- Manage IT assets and be responsible for provisioning devices via a Mobile Device Management solution like IRU (kandji), Jamf, Intune or others
- Support end-user equipment such as laptop, tablet and mobile phone systems, and maintain the global communication technology
- Execute and optimize IT policies and procedures and provide training to application users and managers
- Create and maintain IT documentation related to operations activities
- Experience with Jira ITSM tool
- Sync your activities and share your experience with an international team of IT Operations Specialists
- The flexibility to maintain non-standard operating hours as required by our global demands of business
- Learn about and stay up to date with new technologies and solutions for the modern IT organisation
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