Senior Specialist, Implementation Engineering
HybridSingapore, Singapore
Job Summary
Provide technical support to merchants during their implementation of Checkout.com payment processing technology, answering integration questions covering configuration, debugging, documentation, testing, go-live, and post-live support. Manage incidents related to integration through investigation, troubleshooting, escalation, resolution, reporting, time tracking, and analysis. Collaborate with internal teams such as Merchant Configuration, Sales, Account Managers, and Merchant Care to resolve issues during customer trials, integrations, or post-implementation support. Interact with Product teams to pinpoint improvement ideas and advise the Manager on issues impacting customer satisfaction. Maintain and update existing libraries and plugins used in integrations.
Required Qualifications
- 5+ years of development or technical support experience in a Tech/FinTech company
- Understanding of API, REST, webhooks and logs
- Strong coding skills in at least one of these languages: Java, Javascripts, PHP, Python, Go, C#
Desired Qualifications
- Have payments experience
- Experience with Node.js, React
- Knowledge in iOS/Android
- Excellent communication skills, ability to build and maintain strong relationships
- Ability to work in a customer-focused and target-driven environment
- Good in speaking and writing in both English and Chinese
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