Senior Specialist I, Customer Service
On-siteHsinchu, Taiwan, Taiwan
Job Summary
Senior Specialist I, Customer Service at ASM oversees Kits & Repair Management, order fulfilment, and cross-functional coordination to support global customer service operations. Responsibilities include creating tracking reports for parts, repairs, RMAs, and service requests; maintaining kits schedules aligned with preventive maintenance; generating accurate Sales Orders and reports in SAP; managing stock discrepancies between physical and system records; coordinating with business development, account teams, Field Service Engineers, Planners, Buyers, Forecasters, and Logistics; facilitating cross-regional meetings to align on global operation goals; and proactively escalating customer requests via phone and email to ensure timely resolution. Required qualifications include a Bachelor’s degree in a related field, 10+ years of experience in customer service/fulfillment/logistics, SAP and Microsoft Office proficiency, and strong English and Japanese communication skills for global collaboration.
Required Qualifications
- Bachelor’s degree in Supply Chain, Business, or a related field
- Above 10 years of experience in customer service, order fulfillment, material planning, or supply chain
- Experience in working with SAP and Microsoft Office (Excel, Word, PowerPoint)
- Excellent communication skills, including professional English and Japanese proficiency (written and spoken) to support global collaboration
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