Senior Specialist, HR Services
On-sitePune, Maharashtra, India
Pune, Maharashtra, IndiaOn-siteFull TimeSenior LevelEnterprise
Full TimeSenior LevelEnterprise
Job Summary
Manage complex, non-standard, and high-risk global mobility cases across relocation, immigration, and assignment programs. Support end-to-end delivery of mobility services within a centralized shared services model, ensuring compliance, policy adherence, and audit readiness. Partner with People Business Partners, Payroll, Legal, and vendors to drive case resolution and maintain accurate documentation. Deliver a high-quality employee experience by providing clear guidance on policies and processes while managing exceptions and non-standard scenarios. Leverage data and reporting to identify trends, risks, and process improvements.
Required Qualifications
- Strong understanding of global mobility policies and program management
- Strong understanding of global immigration support and relocation processes
- Experience in Global Mobility & HR Operations / Shared Services environment
- Proven ability to handle complex, sensitive, or escalated employee cases
- High attention to detail with a strong focus on accuracy, compliance, and risk awareness
- Ability to prioritize and manage multiple cases/workstreams simultaneously
- Strong analytical and problem-solving skills, with experience in data-driven decision making
- Excellent verbal and written communication skills
- Ownership mindset with ability to drive resolution independently while escalating appropriately when needed
- Abide by Mastercard's security policies and practices
- Ensure the confidentiality and integrity of the information being accessed
- Report any suspected information security violation or breach
- Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines
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