Senior Specialist, Employee Services

Respond to employee inquiries via phone, email, and the HR portal, analyzing and resolving requests while maintaining confidentiality. Process case transactions in Workday and ServiceNow, handling payroll, time-off, and employment verification data updates. Provide navigational support for self-service tools and troubleshoot complex issues, tactfully gathering context to ensure appropriate escalations. Track administrative tasks including report reviews, mailing, and records management to align with audit expectations. Contribute to continuous improvement efforts by proposing solutions that enhance productivity and self-sufficiency.