Senior Specialist, Customer Technology
$120,000–$145,000 year
On-siteCharlotte, North Carolina, United States
Charlotte, North Carolina, United StatesOn-siteFull Time$120,000–$145,000 yearSenior LevelAutomotiveMedium
Full TimeSenior LevelMediumAutomotive
Job Summary
Own the strategy, roadmap, and delivery of Customer 360, CRM, and connected revenue systems supporting customer identity, lifecycle engagement, membership, subscriptions, and recurring services. Translate customer lifecycle, sales, marketing, service, charging, and connected services requirements into scalable system capabilities, data models, integration needs, and delivery plans. Partner with Digital Product Managers, Commercial Operations, Data/MDM, Platform Engineering, Security, and Enterprise Architecture to align build/buy decisions and customer-data architecture. Manage CRM and customer-data enhancement workstreams, including backlog shaping, vendor assessment, data integration, identity resolution, reporting, operational readiness, and support model definition. Ensure all customer data and connected revenue solutions align with enterprise architecture, platform standards, data governance, privacy, security, and operational readiness requirements. Based in Charlotte, NC, this hands-on domain expert role requires 4-5 days in the office with occasional travel.
Required Qualifications
- Bachelor's degree in information technology, business, data management, engineering, or a related field
- 8+ years of experience in IT, CRM, customer data, commercial systems, platform delivery, or product delivery
- automotive, DTC, or subscription experience
- Proven track record delivering customer, CRM, data, subscription, or revenue technology platforms in a complex business environment
- Strong understanding of CRM, customer data platforms, customer identity, marketing automation, subscriptions, memberships, payments, entitlements, or connected services
- Experience with CRM integrations, MDM, customer data models, and enterprise data platforms
- Ability to translate customer lifecycle needs into system capabilities, data flows, integration requirements, and actionable delivery roadmaps
- Strong understanding of how customer data supports sales, marketing, support, connected services, charging, analytics, and AI use cases
- Experience partnering with Data, MDM, Platform Engineering, Security, Privacy, Enterprise Architecture, and business stakeholders
- Strong vendor and platform management skills, including roadmap ownership, backlog prioritization, fit-gap analysis, and release planning
- Excellent communication and stakeholder management skills, with the ability to drive alignment across business, product, and technical teams
- integrity
- curiosity
- resourcefulness
- positive attitude
- growth mindset
- comfortable with change
- flexible in a fast-paced, high-growth environment
- collaborative approach
- visionary
- leader
- go-getter
- unrivaled passion
- 4-5 days per week in the office
- regular in-person meetings and events
- ability to convene with Scout colleagues in person
- travel to participate in events on behalf of the company from time to time
- 18 years of age or older
Desired Qualifications
- automotive, DTC, or subscription experience
- Experience with CRM integrations, MDM, customer data models, and enterprise data platforms
- Strong understanding of CRM, customer data platforms, customer identity, marketing automation, subscriptions, memberships, payments, entitlements, or connected services
- Experience with CRM integrations, MDM, customer data models, and enterprise data platforms
- Strong understanding of how customer data supports sales, marketing, support, connected services, charging, analytics, and AI use cases
- Experience partnering with Data, MDM, Platform Engineering, Security, Privacy, Enterprise Architecture, and business stakeholders
- Strong vendor and platform management skills, including roadmap ownership, backlog prioritization, fit-gap analysis, and release planning
- Excellent communication and stakeholder management skills, with the ability to drive alignment across business, product, and technical teams
- Bachelor's degree in information technology, business, data management, engineering, or a related field
- 8+ years of experience in IT, CRM, customer data, commercial systems, platform delivery, or product delivery
- Proven track record delivering customer, CRM, data, subscription, or revenue technology platforms in a complex business environment
- Strong understanding of CRM, customer data platforms, customer identity, marketing automation, subscriptions, memberships, payments, entitlements, or connected services
- Experience with CRM integrations, MDM, customer data models, and enterprise data platforms
- Ability to translate customer lifecycle needs into system capabilities, data flows, integration requirements, and actionable delivery roadmaps
- Strong understanding of how customer data supports sales, marketing, support, connected services, charging, analytics, and AI use cases
- Experience partnering with Data, MDM, Platform Engineering, Security, Privacy, Enterprise Architecture, and business stakeholders
- Strong vendor and platform management skills, including roadmap ownership, backlog prioritization, fit-gap analysis, and release planning
- Excellent communication and stakeholder management skills, with the ability to drive alignment across business, product, and technical teams
- Bachelor's degree in information technology, business, data management, engineering, or a related field
- 8+ years of experience in IT, CRM, customer data, commercial systems, platform delivery, or product delivery
- Proven track record delivering customer, CRM, data, subscription, or revenue technology platforms in a complex business environment
- Strong understanding of CRM, customer data platforms, customer identity, marketing automation, subscriptions, memberships, payments, entitlements, or connected services
- Experience with CRM integrations, MDM, customer data models, and enterprise data platforms
- Ability to translate customer lifecycle needs into system capabilities, data flows, integration requirements, and actionable delivery roadmaps
- Strong understanding of how customer data supports sales, marketing, support, connected services, charging, analytics, and AI use cases
- Experience partnering with Data, MDM, Platform Engineering, Security, Privacy, Enterprise Architecture, and business stakeholders
- Strong vendor and platform management skills, including roadmap ownership, backlog prioritization, fit-gap analysis, and release planning
- Excellent communication and stakeholder management skills, with the ability to drive alignment across business, product, and technical teams
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