Senior Specialist, Customer Success
On-siteBucharest, București, Romania
Job Summary
Engage with stakeholders to study solution viability and identify cyber threats in financial sectors. Articulate key performance indicators related to cost, performance, and optimization. Leverage Mastercard Services offerings to grow the business by identifying opportunities for additional products and evaluating business models for financial viability. Develop training materials, thought leadership, and customer-facing playbooks to translate complex technical capabilities into effective solutions. Gather and report customer feedback on product gaps to refine value propositions. Requires experience managing clients, logical structured thinking, and knowledge of payments technology or cybersecurity. Romanian and English required.
Required Qualifications
- Experience managing clients or internal stakeholders
- Logical, structured thinking, and affinity for numerical analysis
- Experienced at leveraging insights from market analysis, customer engagements, and identified opportunities to inform strategic decisions, drive innovation, and sustain competitive advantage
- Knowledge and understanding of payments technology or cybersecurity (threat intelligence or risk management) and application of that knowledge to address customer/market needs in these areas
- Experience using tools and technology to provide data analytics and business intelligence on cyber threats, fraud, risk and vulnerability
- Proven ability to translate complex technical capabilities into effective solutions that address customer needs in a clear and customer-centric manner
- Experience in analyzing customer metrics and leveraging data to drive customer success initiatives that contribute to mutual profitability and growth
- Experience in identifying 'next opportunity' for customers to further enhance the strength and value of the partnership for both parties
- Experience in creative thinking and development of innovative solutions to complex customer challenges
- Enthusiastic individual who works seamlessly with a diverse high performing team, nurtures a winning and inclusive culture, and a focus on development at the individual and team level
- Experience working with at least some of the following: large and emerging Technology, Financial Services, Acquirers/Processors, Service Providers, and/or digital platform partners
- Romanian and English required
- Abide by Mastercard's security policies and practices
- Ensure the confidentiality and integrity of the information being accessed
- Report any suspected information security violation or breach
- Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines
Desired Qualifications
- Experience working with at least some of the following: large and emerging Technology, Financial Services, Acquirers/Processors, Service Providers, and/or digital platform partners
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