Senior Specialist, Client Operations

Senior Specialist, Corporate Trust, Client Operations, responsible for day-to-day oversight of CLOs and loan portfolios to ensure high client experience levels; manages transaction oversight of cash and trade, reports on portfolio performance, and maintains strong dialogue with lead managers and group managers. Participates in client meetings, documents minutes, and follows up on action items; builds and maintains relationships with Front Office Relationship Managers; serves as a high-level escalation point for complex issues and supports employee development through training of the support team on client and deal-specific requirements. Partners with global group managers to streamline business operations, support process improvements, and enhance controls; coordinates with internal shared services, external investment managers, brokers, and clients to drive quality and accuracy; manages partner relationships and escalates concerns as needed.