Senior Specialist, Account Management
On-site · Hong Kong, Hong Kong
Job Summary
The Senior Specialist, Account Management role involves nurturing and maintaining long-term relationships with Tier 2 and 3 merchants and partners, acting as the main point of contact for post-live processes. Key responsibilities include crafting merchant-specific account development plans, delivering expertise and guidance on comprehensive global payments strategies, tracking project deliverables, and collaborating across various teams to ensure an outstanding merchant experience. The ideal candidate should be a strategic problem solver with excellent organizational skills and the ability to establish robust relationships with stakeholders at all levels.
Required Qualifications
- 5+ years’ experience in a B2B Account Management, Relationship Management, Customer Success role or relevant roles
- Excellent project management skills
- Strong commercial sense
- Fluent in English and Mandarin
Desired Qualifications
- Experience in the FinTech or Payments industry
- Experience working on a payment team from a merchant's side
Apply with one swipe on Sorce. We auto-fill applications and apply on your behalf — no cover letters, no 40-minute forms.
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.