Senior Solutions Engineer, First Party Casualty
$106,277–$150,000 year
On-siteChicago, Illinois, United States
Job Summary
Lead carrier process reviews by conducting prospective client interviews to map first party casualty workflows, interpret operational pain points, and translate findings into actionable recommendations. Deliver tailored product demonstrations and solution walkthroughs that connect capabilities directly to client needs, while building executive-ready presentations to drive adoption and revenue growth. Engage stakeholders from frontline adjusters to senior executives to articulate industry best practices and benchmark client operations. Collaborate cross-functionally with product, marketing, and customer success teams to share feedback, align on messaging, and facilitate knowledge transfer from sales to implementation.
Required Qualifications
- Hands-on carrier-side experience in first party casualty claims operations
- Strong understanding of claims workflows, operational challenges, and performance drivers
- 5+ years of experience in sales engineering, solution consulting, technical pre-sales, claims operations, strategy, or process improvement
- Proven ability to lead process reviews or operational assessments
- Proven ability to synthesize complex inputs
- Proven ability to translate findings into clear, actionable recommendations for clients
- Utilizing software such as Visio or Miro to document
- Strong client-facing communication skills
- Ability to engage senior business stakeholders, frontline users, and technical audiences with credibility and clarity
- Advanced presentation and storytelling skills
- Ability to build executive-ready PowerPoint decks
- Ability to connect client pain points, solution value, ROI, and business impact
- Structured analysis skills
- Ability to review workflows
- Ability to organize information
- Ability to identify trends
- Ability to develop practical, client-focused recommendations
- Experience collaborating cross-functionally with Sales, Product, Marketing, Customer Success, or Implementation teams
- Bachelor's degree preferred
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