Senior Solutions Architect, Engagement Manager - NVIS
$184,000–$287,500 year
RemoteCalifornia, United States or Santa Clara, California, United States
Job Summary
Guide strategic customer engagements from early planning through bring-up, handover, and day-2 readiness by connecting technical teams, customer leaders, and decision-makers. Partner with project delivery managers, Solution Architects, Sales, and OEM partners to clarify decisions, align scope and commercial commitments, and drive fast resolution of P0/P1 blockers. Create concise executive updates with RAG views, risk registers, and path-to-green plans while maintaining clear ownership and next steps. Travel up to 25% to support critical deployments and site events as required.
Required Qualifications
- BS/MS in Computer Science, Engineering, or a similar technical area, or equivalent experience
- 10+ years of total experience in customer-facing coordination, engagement leadership, technical delivery, accelerated computing systems, large-scale infrastructure, or enterprise cloud programs, including work with executive customer audiences
- Demonstrated success guiding cross-functional teams in matrixed organizations and holding teams accountable to commitments
- Experience creating structured executive updates with RAG view, risk register, action tracker, delivery plan, and VP-level summary
- Strong risk, issue, change, and blocker-resolution practice while balancing strategic oversight and operational awareness without owning day-to-day execution
- Excellent communication, partner management, and influencing skills, with technical depth in data center systems, AI platforms, networking, compute, storage, or cloud-scale programs
- Ability to travel up to 25%
- Ability to support occasional weekend work when required for critical customer deployments, site events, or time-sensitive issue resolution
Desired Qualifications
- Deep familiarity with AI platforms, large-scale GPU clusters, HPC systems, networking, storage, or DevOps/MLOps practices
- Experience with HPC deployment lifecycles, rack integration, network bring-up, GPU validation, facility readiness, or liquid cooling commissioning
- Experience resolving complex customer issues in high-pressure, multi-team environments
- Familiarity with cloud platforms such as AWS, Azure, GCP, or OCI
- Tools such as SFDC, Wrike, SAP, Microsoft 365, Teams, or SharePoint
- Certification in a related technical or project domain
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