Senior Solutions Analyst
HybridPune, Maharashtra, India
Job Summary
Design and maintain case management and telephony solutions for bp's People & Culture platform, delivering allocated tasks such as access analysis and system troubleshooting. Collaborate with third-party suppliers within an Agile framework to document requirements, create user stories, and drive ceremonies while representing bp in vendor engagements. Manage live production incidents, analyze support tickets, and resolve technical queries by liaising with internal teams to ensure accurate diagnosis and adherence to service level agreements. Monitor configuration requirements for SaaS releases, execute testing, and support organizational change activities to streamline processes and capture improvement opportunities.
Required Qualifications
- Bachelor's Degree in Economics, Business, Finance, Accounting or related field
- Relevant language skills
- Formal education requirements
- Professional qualification in a relevant field, or equivalent experience
- Demonstrated ability Salesforce or other SaaS CRM
- Minimum of 4-5 years of experience in Data Quality & integrity
- Experience in customer management and collaboration
- Shared service center experience
- Superb communication skills
- Agile work
- Proactive, solution-focused, solid attention to detail
- Able to use independent judgement and contribute in a team environment
- Experience of translating business requirements into functional designs
- Consistent record of evaluating and driving 'improvement' solutions
- Customer management – ability to engage with and influence key business customers
- Ability to prioritize engineering decisions and implement tasks independently, providing timely follow-up and resolution
- Strong team alignment skills and ability to work cross-functionally with others
- Experience with content management systems
- Microsoft Office skills, extensive understanding / experience using Excel
- Actively working to develop capability with an equal blend of EQ, IQ and drive
- Psychological safety
- Continuous learning
- Legal and regulatory environment and compliance
- Stakeholder management
- Continuous improvement
- Organizational knowledge
- Analytical thinking
- Agile core principles
- Resilience
- Teamwork Coaching
- Customer centric thinking
- Up to 10% travel
- Pre-placement drug screening
- Medical review of physical fitness for the role
- Background checks
Desired Qualifications
- Oil and gas industry
- Multinational
- Exposure to projects that use Agile and Waterfall methodologies
- Experience in telephony
- Experience working within a global organisation, including using social media style tools to support communications and engagement across time zones
- Flexible working arrangements
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