Senior Solution Engineer (CX - NA)
On-siteChennai, Tamil Nadu, India
Job Summary
Lead discovery calls, requirement-gathering sessions, and technical scope definitions for active deals while building compelling product demonstrations and custom Proof of Concepts. Manage end-to-end RFP and RFI response processes, construct solution blueprints, and bridge the gap between Sales, Support, and Implementation teams to ensure seamless deal handoffs. Act as a strategic business partner to Sales Management, aligning technical resources with revenue goals across mid-market and SMB segments, and internally qualify opportunities based on technical feasibility and competitive dynamics. Embed AI capabilities and automated workflows into customer solutions, providing continuous counsel to sales leadership on technical asset deployment. Requires 4 to 7 years of experience in Solution Engineering or Technical Pre-Sales within enterprise SaaS, with a Bachelor's degree in Computer Science or equivalent practical experience.
Required Qualifications
- 4 to 7 years of hands-on experience in Solution Engineering, Technical Pre-Sales, or relevant technical customer-facing roles within enterprise software/SaaS
- Demonstrated experience supporting SMB and Mid-Market customers, with a deep understanding of service, support, and CRM strategies
- Bachelor's degree in Computer Science, Information Technology, Engineering, or equivalent practical experience
- Flexibility to work across different global shifts as required by regional business needs
Desired Qualifications
- Strong technical sales aptitude with a proven ability to articulate business and technical value to diverse audiences (from admins to C-suite)
- Expertise in wireframing, technical documentation, and pre-sales compliance standards
- Hands-on coding / scripting exposure (e.g., JavaScript, Python, REST APIs, webhooks)
- Practical understanding of AI/ML concepts, Generative AI tools, and how to apply them to optimize pre-sales workflows and customer solutions
- Excellent organizational, analytical, and problem-solving skills
- Proven track record of navigating and influencing matrixed, multi-office, and cross-functional teams
- Outstanding verbal and written communication skills with strong interpersonal presence
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