Senior Software Services Specialist
HybridOsaka, Osaka, Japan or Yokohama, Kanagawa, Japan
Job Summary
Lead the delivery of paid projects from customer order through implementation, including planning, progress management, and quality assurance. Manage customer-facing engagement for requirements confirmation, issue structuring, and acceptance of deliverables while driving SaaS or on-premise setup, configuration, and migration to minimize rework. Coordinate with internal teams and the customer to surface risks early and perform post-launch follow-ups to ensure continued value. Requires 5+ years of customer-facing implementation experience with SaaS or on-premise systems. Based in Osaka or Yokohama with remote work support.
Required Qualifications
- 5+ years of customer-facing experience in implementing SaaS or on-premise systems
- Proven experience delivering customer projects with a focus on both delivery timelines and quality
- Ability to work in Tokyo or Osaka, with remote work also supported
Desired Qualifications
- Experience delivering paid projects (from design through implementation and go-live confirmation) or equivalent end-to-end experience
- Practical experience running change management or issue management in projects with multiple stakeholders
- Experience supporting customer adoption and measurable outcomes after launch through follow-ups or customer success-related work
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