Senior Software Engineering Manager, Managed Gateways SREs
$175,000–$175,000 year
On-siteToronto, Ontario, Canada
Job Summary
Build Kong's Managed Gateways SRE team in Toronto from the ground up, hiring, setting standards, and staying hands-on in enterprise implementations as the team ramps. Act as a direct contributor to critical reliability work, architecting scalable cloud-native systems using Kubernetes, Golang, and major providers. Lead a high-performing team of Site Reliability Engineers supporting critical enterprise customers across the Americas and Europe, owning the end-to-end operational lifecycle from monitoring to incident response. Drive developer delight through automation and self-service tooling while defining and tracking key SLOs and SLIs. Collaborate cross-functionally with Product and engineering to influence roadmap decisions and ensure operational readiness.
Required Qualifications
- Proven experience leading and managing Site Reliability Engineering or DevOps teams in a fast-paced, high-growth environment
- Deep expertise in designing, deploying, and operating highly available distributed systems on cloud platforms (AWS, Azure, or GCP)
- Extensive hands-on experience with Kubernetes (k8s) and container orchestration in production environments
- Proficiency in Golang or similar modern programming languages for infrastructure automation and service development
- Strong understanding of observability principles and experience with tools such as Prometheus, Grafana, OpenTelemetry, or similar
- Demonstrated ability to manage critical incidents, perform root cause analysis, and implement effective preventative measures
Desired Qualifications
- Familiarity with API gateway technologies, service mesh, or network proxies is a significant plus
- Experience with open-source contributions or active participation in SRE/cloud-native communities
- Certifications in cloud platforms (e.g., AWS Certified DevOps Engineer) or Kubernetes (e.g., CKA, CKAD)
- Background in companies focused on developer tools, infrastructure software, or API management
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