Senior Software Engineer, Backend

Senior Backend Engineer role focused on owning and shaping the Benefits module for the US PT zone, serving as the first line of deep technical support, triaging production issues, debugging across services, and coordinating with India teams for fixes and improvements. Responsibilities include owning backend architecture and stability for the Benefits module, acting as the local module lead for US timezone operations, performing deep debugging with logs and code analysis, identifying root causes and driving resolutions, developing and deploying hotfixes with alignment from India teams, collaborating with PSM, Product Support, CSMs, and Sales for issue triage, improving observability, logging, and system reliability, participating in on-call incidents, and mentoring junior engineers to guide technical decisions locally. Key skills include backend development with Java/Python/Node.js, APIs, microservices, distributed systems, debugging production issues, databases (SQL/MongoDB), CI/CD pipelines, and cross-time-zone collaboration. Preferred: exposure to Benefits domain or HRTech, monitoring tools (Datadog, CloudWatch), and production-support-heavy environments. The organization emphasizes ownership, client-facing communication, calmness under pressure during incidents, and a culture centered on integrity, passion, innovation, growth, care, and relationship building.