Senior Software Developer
$31,200–$31,200 year
On-sitePune, Maharashtra, India
Job Summary
Design, develop, and implement solutions on the ServiceNow platform across ITSM, ITOM, CMDB, SecOps, GRC, and SPM modules. Build customizations including Incident, Problem, Change, and Request workflows while developing integrations via REST, SOAP, and IntegrationHub. Create and maintain CMDB data models, reconciliation rules, and governance controls. Configure operational intelligence and security workflows, write efficient scripts using Flow Designer and Glide APIs, and troubleshoot production issues. Collaborate with stakeholders to deliver scalable solutions, support releases and UAT, and ensure adherence to ServiceNow best practices and security standards.
Required Qualifications
- Strong hands-on experience as a ServiceNow Developer with expertise in customizations and platform development
- Deep knowledge of ITSM processes and ServiceNow core modules
- Strong experience in ServiceNow integrations using REST/SOAP APIs, IntegrationHub, and MID Server
- Good understanding of ITOM, including Discovery, CMDB, Service Mapping, and Event Management
- Strong CMDB knowledge, including CI lifecycle, relationships, governance, and data quality
- Working knowledge of SecOps modules such as Vulnerability Response and Security Operations workflows
- Working knowledge of GRC processes, including risk, compliance, controls, and audit support
- Exposure to SPM modules such as demand, project, portfolio, and resource management
- Strong scripting skills in JavaScript and ServiceNow server-side/client-side development
- Experience with Flow Designer, Workflow, catalog development, and automation
- Strong understanding of ITIL and enterprise service management concepts
- Excellent analytical, communication, and stakeholder management skills
- 5 to 8+ years of overall ServiceNow development experience
- At least 3+ years of strong hands-on experience in enterprise ServiceNow implementations
- Proven experience delivering solutions across multiple modules and integrations
- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent practical experience
Desired Qualifications
- ServiceNow CSA, CAD, CIS-ITSM, CIS-ITOM, CIS-CSM, CIS-RC, or other relevant certifications
- Experience with Agile/Scrum delivery methods
- Exposure to DevOps, source control, ATF, and release management
- Experience in enterprise environments with cross-functional teams and large-scale implementations
- Knowledge of performance tuning, security hardening, and platform governance
- Experience with CMDB data certification and health management
- Exposure to ServiceNow architecture and instance governance
- Familiarity with API troubleshooting, incident-driven support, and operational excellence
- Experience in large transformation programs involving multiple ServiceNow modules
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