Senior Software Developer, Application Support (Remote First)
RemoteCanada
Job Summary
Serve as the primary escalation point for Tier 3+ incidents, investigating code-level issues across Node/TypeScript and AWS domains. Take end-to-end ownership of resolutions by diagnosing root causes, implementing fixes, and deploying to production without defaulting to dev-team escalation. Collaborate with Application Support members to improve issue identification, document runbooks, and build a knowledge repository. Analyze incident data to surface trends and recommend process improvements, while mentoring team members on technical concepts and coaching on investigation quality. Manage escalated tickets within Broker Support SLAs and drive upstream code or process changes to reduce recurring incident frequency.
Required Qualifications
- University degree or college diploma in a recognized technical, vocational or academic program (preferably in Engineering or Computer Science) or equivalent work experience
- 5+ years building rich, complex web or mobile applications
- Experience in architecting and augmenting large software systems
- Extensive full-stack experience with Node/AWS and the TypeScript ecosystem
- A passion for clean, reusable, and well-structured code
- Ability to communicate efficiently
- Collaborative work style
- A commitment to continuous improvement
- A commitment to continuous learning and knowledge sharing
Desired Qualifications
- Experience with React
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