Senior Site Ambassador
On-siteMorrisville, North Carolina, United States
Job Summary
Serve as the lead onsite point of contact for employee and guest inquiries, issue resolution, and workplace service support. Deliver a high-touch, hospitality-focused experience by proactively anticipating needs, managing orientations, and maintaining front desk, lobby, and common areas to uphold brand standards. Conduct routine walkthroughs to ensure offices and meeting spaces are stocked and functional, while coordinating meetings, events, and training center activities. Supervise Workplace Experience Ambassadors and Meeting & Event Coordinators to maintain service consistency, partnering with facilities, IT, and vendors to support operations and sustainability. This client-facing role requires strong problem-solving skills and the ability to lead across teams in a fast-paced environment.
Required Qualifications
- High School diploma or GED
- Minimum of 2–3 years of experience in hospitality management, foodservice management, workplace experience, or related client-facing environments
- Strong hospitality mindset with a passion for delivering exceptional customer service and employee experience
- Excellent communication, interpersonal, and problem-solving skills
- Proven ability to lead, influence, and collaborate effectively across teams and stakeholders
- Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment
- Comfortable working in a highly visible, client-facing role with professionalism and confidence
- Candidates must be authorized to work in the United States without sponsorship
Desired Qualifications
- Experience supporting workplace experience programs, office operations, or corporate events
- Familiarity with conference room scheduling systems, badge access systems, and workplace technology tools
- Knowledge of workplace safety, security, and sustainability practices
- Experience coordinating vendors, caterers, or third-party service providers
- Ability to support workplace reporting, utilization tracking, and operational metrics
- Experience participating in continuous improvement or workplace innovation initiatives
- Knowledge of hospitality operations and employee engagement best practices
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